RETURNS & REFUNDS POLICY
We are confident that you will be happy with your blade sharpening, clipper servicing and/or repair. If, for any reason you are not, we will do all we can to put matters right. Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, if you buy online or by telephone, your consumer rights entitle you to a full refund if you request one in writing within 14 days of receipt.
This includes any delivery charge but does not include the cost of returning the items to Pro Blade/or the cost of Pro Blade recovering the goods from you.
We recommend you return the items to us using a 'signed for' or 'recorded delivery' method. You can contact us by email at [email protected] or by post to Pro Blade, Ashleigh, Keyworth Road, Wysall, Nottinghamshire, NG12 5QQ.
Delivery Discrepancies - Any discrepancies must be reported as soon as possible, preferably within 24 hours.
Missing items - If an item is missing please notify us as soon as possible, preferably within 24 hours of initial receipt of delivery, so that we may investigate.
Faulty Goods - Damages must be reported as soon as possible after delivery, preferably within 24 hours of initial receipt of goods. In the first instance, please report the issue to Pro Blade at [email protected] with a full description of the alleged fault and we will advise on action required to remedy the situation. Please note we do not give a refund on damaged goods not notified to us within 14 days from receipt.
Please note that you will be responsible for the cost of returning unwanted or cancelled goods for which we suggest you obtain proof of postage.